Campbell Police Department invites applications for the Public Safety Dispatcher position.

salary & benefits


  • Public Safety Dispatcher Salary: up to $127,171.


  • CalPERS - Formula is dependent on hire date and member status in CalPERS. Please see our benefit summary for more information.

  • The City contracts Health Insurance through CalPERS with several plans available.

  • The City contributes $2,285 for family, $1,757 for employee plus one, or $879 for employee, towards health insurance coverage.

  • The City pays the monthly premiums for employee and eligible dependents for VSP Vision and Delta Dental coverage.

  • City paid life and long term disability insurance for employee.

  • Employees earn 11-21 days of vacation based on years of service.

  • Receive 5.4% in lieu of holiday pay.

  • Employees earn 3.69 hours of sick leave per pay period.

  • The City contributes $71.16 per pay period to VEBA, the City’s Voluntary Employee Benefit Association.

  • Employees are eligible to receive up to $3000 per year in tuition reimbursement.

  • Bilingual pay, $100 per pay period.


Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required.

Typical duties will include, but are not limited to:

  • Answers all telephone calls promptly and courteously; makes rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency;

  • Refers non-emergency callers to the appropriate agency or other resource;

  • Questions emergency callers to elicit complete and accurate information necessary for emergency response and enters information in the computer-aided dispatch system;

  • Gather information using multiple audio and visual resources;

  • Selects emergency response units in exact accordance with established user agency policies and procedures;

hours of work

Public Safety Dispatchers typically work 12 hours shifts, with 4 work days one week and 3 work days the following week.  Shifts available area a day and night shift, or variation, that can rotate every six months.  Dispatchers may have to work weekends, holidays and overtime.


Required Documents For Application:

Applicants must submit proof of successful completion of the following:

  1. Typing Certificate certifying a minimum of 40 wpm dated within one year of the application date; AND

  2. CritiCall Dispatcher test with a passing score dated within one year of the application date; OR

  3. P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above.  

Education & experience:

  • Graduation from an accredited high school (GED may be substituted for a high school diploma);


  • One year of successful full-time responsible experience performing work where the essential functions of the job involved public contact, computer usage or heavy telephone traffic.

Knowledge of:

  • Standard communications principles and methods for public service dispatch activities;

  • Standard office procedures and methods, including filing and the operation of common office equipment;

  • Correct English usage, spelling, punctuation and grammar.

Ability to:

  • Communicate clearly and concisely with persons under extreme emotional stress;

  • Operate a computer aided-dispatch system;

  • Establish and maintain effective working relationships with those contacted in their course of work including the general public;

  • Type into a computer terminal at a net rate of 40 words per minute;

  • Quickly learn the policies, procedures and performance standards pertaining to the work;

  • Hear accurately and distinctly; speak clearly and precisely;

  • Write legibly; work in a team-based environment and achieve common goals;

  • Work in a confined area, wearing a headset which restricts physical movement about the work area;

  • Work in a highly structured environment where all communications are recorded or documented and reviewed as public record;

Essential duties require the following physical abilities and work environment:

  • General office environment; sit and/or stand for long periods of time;

  • Repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds;

  • Able to travel to various locations within and outside the City of Campbell.

Other Requirements:

  • Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.